|Lewis Grant offer one-to-one personal service from well trained, knowledgeable and professional sales consultants. We provide the full range of services that you expect from Scotland's leading diamond & watch specialist.
Payment & Deposits
We accept all major debit and credit cards including Maestro, Visa Delta, Visa, Mastercard and American Express. You can place a deposit in-store to secure your purchase and pay the balance on collection.
Interest Free Credit
We offer Interest Free Credit (0% typical APR) in-store so you can spread payments over 6, 12, 24 or 36 months. You pay a deposit and settle the balance over an agreed period by direct debit. Approval normal takes about 20 minutes and requires proof of ID and address. Once approved, you can take your goods away on the same day. Interest Free Credit is subject to status, terms and conditions, so please ask in-store for details.
To give you piece of mind after purchase, all Lewis Grant diamond jewellery is provided with a 12-month guarantee against any flaw in craftsmanship. Our unique 3-year Extended Guarantee and 3-Year Annual Clean & Check further covers diamond engagement rings.
We are delighted to offer free gift-wrapping in our luxury Lewis Grant packaging. Simply ask your sales consultant to wrap your gift at the time of purchase.
Tax free shopping
As a foreign visitor to another country you are entitled to a VAT refund on the purchases you export from the country you are visiting. To be entitled to a refund within the European Union (EU) you have to reside outside the EU. We complete the paper work for you on your behalf and when leaving the country, simply show your purchases, receipts and passport to customs officials and have your Global Refund Form stamped. You can then collect your refund by cash at a Tax Free Shopping Refund Office (available at most airports), crediting to a chosen credit card or bank account or have a bank cheque sent to a chosen address. What could be more convenient?
We recommend that you consider insuring your jewellery separately by taking out Marchguard Jewellery Insurance. Marchguard Jewellery Insurance covers accidental loss, theft and damage. Cover starts before you leave the store, making a claim is simple and there is no policy excess to pay. Ask your sales consultant to provide you with a quote when you purchase.
Loss or damage of a personal item is always distressing. But think how much worse it could be if you have no idea of the worth of the items you have lost and have no way of convincing your insurer of the value. Our expert valuers carefully examine your jewellery and provide a written valuation. You receive a professional certificate, giving a detailed description of the items and a current value. We also provide free valuation certificates on all purchases. Ask your sales consultant for a free valuation certificate when you make a purchase.
Buying jewellery for somebody else can be a particularly difficult task as we have such a wide collection to choose from. Our gift vouchers help to overcome this problem with vouchers available from £10 upwards (subject to availability).
A gift from Lewis Grant is the finest way to celebrate an achievement or special occasion. We can engrave most gifts with a company logo or personal message. We offer structured discount for corporate orders.
Our Web Site
We're passionate about jewellery and we are proud to operate to the very highest standards of customer care and codes of practice for electronic commerce.
All jewellery featured on our web site is in stock and available for dispatch immediately. We aim to ship our jewellery and watches in 48 hours with free delivery on all purchases over £100.
We are always delighted to hear from you. Please do let us know if our service levels or goods do not exceed your expectations. We would also love to hear from you if you had a particularly good experience.
You can email us directly at for any comments, questions or support issues. You will receive a response within 24 hours.
Alternatively you can call us on 0141 221 0880 (9am to 5.30pm - Monday to Saturday) or write to us at:
40 Argyll Arcade
All returns should be posted to:
PO Box 4104
Registered in Scotland. Registration Number SC 216217.
Registered Office: Riversleigh, 9 Kilwinning Road, Irvine, Ayrshire KA12 8RR