What
forms of payment do you accept?
You can pay with Visa, Delta, Electron, MasterCard, Eurocard,
Switch, Maestro and Solo. All transactions are in pounds sterling
(£).
Is
it safe to use my credit card?
We take security very seriously at Lewis Grant. We want our customers to feel
safe while doing business with us over the Internet.
We feel confident that any unauthorised person or company will
not access credit card information entered on our site. Our secure
sockets layer (SSL) encryption uses 128-bit encryption, which
is the highest level possible.
Your browser will go into secure mode as soon as you click
to go into the checkout or as soon as soon as you login. You
can check that you are shopping in a secure environment by looking
for locked padlock icon at the bottom of your browser screen.
We accept online payment in a secure environment using World
Pay. Your credit card details are not held on the Internet. Once
the payment has been validated and approved, your details are
deleted.
Is
there a charge for delivery?
There is no charge for delivery on orders over £100. A delivery charge of £5.95 applies to all other purchases. The delivery charge will be added to the order value where appropriate.
Please note that we can only ship orders placed at www.lewisgrant.com
to the cardholder's billing address. Our shipping policy helps us combat
and prevent credit card fraud. If the item you ordered is a surprise present,
the wording on the packaging will not give any indication to the item enclosed.
If you are unable to sign for the delivery, then Royal Mail will provide
a notification card that delivery was attempted so you can collect the
parcel from your local sorting office at your convenience.
To learn more about delivery, see our Delivery page.
Can
you ship overseas?
We currently do not support orders from outside the United
Kingdom.
What
is your return policy?
Website Orders Only
We are confident that you will be delighted with your purchase.
If however you are not completely satisfied, you can return it
to us within 7 days of the date you received the item.
We will be more than happy to offer you an exchange or refund provided
that the products are returned in their original condition, unworn, with
the original packaging. All jewellery is delivered to you with a Lewis Grant security
tag attached. The wear tag must not be removed and it must be fully intact
when you return any item to entitle you to an exchange.
Unfortunately, exchanges or refunds are not allowed if the Goods
have been specially made to order, personalised or altered to
fit.
For more detailed information on how to return a specific item,
see our Returns page.
What
do you do about mispricings?
In the event of an incorrect price, we will notify you by email
or phone. If the corrected price is lower than the price paid,
we will of course refund the difference.
How
do I know if you received my order?
After you submit your order, you should receive a confirmation
number and a confirmation email soon after. If you do not get
a confirmation number, you should see a message at the top of
the order form indicating why the order could not be processed.
If you have any problems, please contact us directly so that
we can help you complete the order.
Can
I order by telephone?
Yes. You can order by phone if you prefer. Just call us at 0141 221 1400
between 10am - 5.30 pm Monday - Saturday and Midday - 5.00 pm Sunday and
we'll be happy to take your order.
Can
I visit your show room?
Yes. You can visit our stores at the Argyll Arcade and Braehead Shopping
Centre.. All the jewellery on our site is available from stock so we'll
be happy to let you try on our jewellery in store. Please check with the
store before visiting to check to see if the item you like is available
in the store.
What
after sales services do you provide?
Lewis Grant offers a high quality and comprehensive jewellery repairs service.
Highly skilled, experienced goldsmiths undertake all our jewellery repairs.
Our charges for standard repairs are as follows:
| Professional Clean & Check (incl. re-rhodium) |
Professionally cleaned, polished & buffed by goldsmith
using state of the art equipment, re-rhodium plated (if
required), stone checked & tightened as necessary, suggest
remedial work required |
£20 + P&P |
| Stone replacement |
Professionally cleaned, polished & buffed by goldsmith
using state of the art equipment, re-rhodim plated (if required),
stone checked & tightened as necessary. |
£30 + P&P |
| Ring size down |
Ring sized down. Professionally cleaned, polished &
buffed by goldsmith using state of the art equipment, re-rhodim
plated (if req), stone checked & tightened as necessary. |
£25 + P&P |
| Size up 1 - 2 |
Ring sized up. Professionally cleaned, polished &
buffed by goldsmith using state of the art equipment, re-rhodim
plated (if required), stone checked & tightened as necessary. |
£30 + P&P |
| Size up 3 - 4 |
Ring sized up. Professionally cleaned, polished &
buffed by goldsmith using state of the art equipment, re-rhodim
plated (if required), stone checked & tightened as necessary. |
£35 + P&P |
| Size up 5 - 6 |
Ring sized up. Professionally cleaned, polished &
buffed by goldsmith using state of the art equipment, re-rhodim
plated (if required), stone checked & tightened as necessary. |
£40 + P&P |
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Most simple repairs can be completed at our in-house workshop
on the same day. More complex repairs usually take a little longer.
If your repair is not listed above, simply post your jewellery
to us and we'll provide you with a quote for the work you want
to be carried out. Please post to:
Lewis Grant
44-45 Argyll Arcade
Glasgow
G2 8BG
When sending jewellery to us for repair or quotation, please
include a cheque payable to Lewis Grant for £5.95 to
cover posting and packing.
When will I receive my order?
All our jewellery displayed on our web site is available from stock. Once you have made the order online and registered we'll carry out a series of standard security checks. Once these details have been verified we can then ship your order to you.
We aim to despatch our jewellery within 48 hours of receipt of your order. Please call us if your have special delivery requirements and we'll try to accommodate you.
We will email you as soon as your order has been despatched. You will receive your order the next working day after despatch. Please note that you will need someone to sign and accept your delivery.
Can I collect my order from your store?
Yes. Email us or call us after you've placed your order
to organise collection from our store.
For your security, the person who placed the order must come
to collect the goods with the payment card used to place the
order and their order number. If you ordered goods as a gift,
your recipient cannot collect the goods.
Your order must be collected from your chosen store within 30
days.
How
do I find my finger size?
To find your ring size, you can download and print our Ring
& Finger Sizer. Click here to download.
When you print out the Ring and Finger Sizer make sure that
you print at 100%. Do not select the 'scale to fit page'
or 'shrink to fit page' option. You should check
that the print is the correct size by measuring the 4cm line
printed at the bottom using a ruler.
The Ring and Finger Sizer should be used as a guide only. For
the greatest accuracy, please pop into your local jewellers who
should be happy to measure your finger for you.
What do I do if I can't find my ring size on your site?
Call us if you can't find your ring size on our web site.
It's likely that we?ll be able to special order the
ring for you.
What
happens if I get my finger size wrong when I order the ring?
If your ring arrives and it doesn?t fit, simply post
it back to us with your preferred finger size and we'll
re-size the ring for you. Our rings are sized using a laser technique
to ensure a high quality finish.
Your first re-sizing is free of charge. Further re-sizings
are subject to a small charge depending on how many sizes the
ring is being altered.
Can
I place a deposit for an item I've seen on your site?
Unfortunately we can?t take deposits for items over the
internet. However, we offer this service in-store at the Argyll
Arcade and Braehead Shopping Centre. A deposit can be paid and
the remaining balance can be paid up within 3 months.
We also offer Interest Free Credit in-store, where you can leave
a deposit and pay the balance over a period of time by direct
debit. Interest Free Credit is subject to status, terms &
conditions.
How
can I find out the details about a diamond's quality?
When you open an item on our web site, the Diamond Guide section
describes the Cut, Colour, Clarity, Carat Weight, Polish, Symmetry
and Proportions.
Each diamond is handpicked and graded by our in-house gemologist
using the state of the art equipment to determine the colour,
cut and clarity. The diamond is supplied with a Diamond Report
from us that confirms the details shown in the diamond guide
section.
To give you extra piece of mind, many of our diamonds are also
supplied with an independent Diamond Report from the GIA, IGI,
HRD or EGL - the world's leading diamond grading laboratories.
If your diamond is supplied with an independent Diamond Report,
you can view the report by clicking on the View Report button
under the picture.
If there are no details in the Diamond Guide section, then it
should be no lower than H colour and I1 clarity. Email or call
us and we'll take look at the diamond and give you an indication
of its colour and clarity.
I've seen a two diamonds on your site with very similar specifications but one has a slightly better colour. Why are they the same price?
We handpick our diamonds from parcels and occasionally we'll
find a diamond with superior presence and beauty at a great price.
On this occasion, even though the diamond with the slightly higher
grading is more valuable that the other diamond, we have passed
the saving onto you, the customer. They're both beautiful diamonds
- the diamond with the higher grading is just better value.
Why
are your diamond ring mounts so beautiful?
Our engagement rings are handcrafted to suit the size, cut
and shape of each individual diamond.
Our competitors tend to buy diamonds according to standard sizes
so each diamond fits a standard sized mount. This makes setting
the diamond cheaper but it means that you have to compromise
the diamonds cut and beauty.
Our diamonds are handpicked for their beauty only - not their
size. Each mount is handmade to fit each individual diamond.
That's why our ring mounts are so beautiful.
Why
are your diamonds so competitively priced?
Because our diamonds are sourced directly from the world's
leading diamond cutting centres, we cut out the diamond dealers
who act as middlemen to the cutting centres. We pass any savings
that we make to our customers.
We also buy our diamonds before they are graded by the IGI. We
buy the diamonds without a certificate, we grade the diamonds
and then we send it to the IGI for certification. Pre-certified
diamonds can carry a premium over loose stones without a certificate.
That's why our diamonds are superior quality at the most
competitive prices.
Where
do your diamonds come from?
Our diamonds are sourced from various locations around the
world including Canada, Africa, Australia and Russia.
We only trade with suppliers that provide us with written guarantees
that their diamonds are conflict free.
Conflict diamonds are those sold in order to fund armed conflict
and civil wars. Profits from the trade in conflict diamonds are
used to buy arms.
All invoices for the sale of diamonds and jewellery containing
diamonds to us include a written guarantee that states they are
conflict free.
Help stop the trade in conflict diamonds. Ask for conflict-free.
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